ProgressStep 1
Question
Where did the death occur?
This determines who needs to be contacted first.
Quick Reference: Who to Call
If Death Was Expected
- Hospice nurse/on-call line
- Primary care doctor
- Funeral home (when ready)
If Death Was Unexpected
- 911 (Emergency Services)
- Wait for authorities
- Funeral home (after release)
Overview: The Process
1
Death Occurs
Call appropriate contacts
2
Pronouncement
Doctor/official confirms death
3
Say Goodbye
Gather family, take time
4
Funeral Home
They handle transport
5
Arrangements
Plan services & notify others
Frequently Asked Questions
If the death was unexpected, call 911 immediately. If expected (hospice care, terminal illness), call the hospice provider or the person's doctor. Do not call 911 for an expected death as this may trigger unnecessary emergency procedures. The doctor or coroner will pronounce the death.
There's no immediate rush, but the body will need to be transported within a few hours. Take time to gather family, say goodbye, and make initial decisions. The funeral home can be called within 2-4 hours typically. If you're unsure, hospice or hospital staff can guide you.
Call 911. Police and paramedics will respond to verify the death. If there's any suspicion of unnatural death, the medical examiner or coroner may be involved. This is standard procedure and doesn't imply wrongdoing. Once released, you can contact a funeral home.
Priority notifications: immediate family members, employer (for bereavement leave), and the funeral home. Within the first week, notify: Social Security, life insurance companies, banks, pension providers, and utility companies. Extended family and friends can be notified as you're ready.
Immediate decisions: choice of funeral home, whether to donate organs (must be decided quickly), and who will serve as point of contact. Most other decisions (burial vs cremation, service type, etc.) can wait a day or two. Don't feel pressured to decide everything at once.
It's your choice. Some families want to be present; others prefer to say goodbye privately first. The funeral home staff are respectful and will wait if you need more time. If possible, have someone present to provide basic information and hand over clothing if desired.
Estimates Only
All calculations are estimates only. Actual costs, timelines, and requirements may vary significantly by location, provider, and individual circumstances. This tool does not constitute legal, medical, or financial advice. Consult with local funeral homes, legal professionals, or financial advisors for accurate information specific to your situation.